Description

As Senior Manager, Customer Solutions Engineering you will own the technical success of our largest enterprise customers—from pre-sales solution design through go-live and ongoing expansion. You will lead a team of Software Engineers, working cross-functionally with Product Development & Operations, Delivery, and Growth to translate complex integration requirements into successful customer implementations.

What You’ll Do

• Team Leadership

  • Staff, coach, and inspire teams of Software Engineers

  • Establish best-practice playbooks

  • Foster a culture of customer empathy, technical excellence, and continuous improvement

• Enterprise Solution Design

  • Own technical discovery, mapping customer workflows, systems, and interfaces to WellHive application configuration and integration points

  • Produce architecture, sequence, and data flow diagrams

  • Estimate project efforts and timelines

• Implementation Oversight

  • Serve as technical sponsor and point of contact for customer projects

  • Remove blockers related to data mapping, environment setup, or partner system quirks

  • Contribute to readiness reviews and go-live planning

• Product & Process Feedback

  • Channel field insights to Product to influence roadmap priorities

• Sales Enablement

  • Partner with Sales on RFIs, RFPs, demos, and proof-of-concepts

  • Craft reusable demo environments and technical collateral

Qualifications

Must-Have

• Track record of building successful implementation teams

• Outstanding stakeholder-management skills

• Enterprise integration experience, and a history of utilizing some of the many integration technologies involved

• Hands on experience integrating with modern web APIs (e.g. HTTP/JSON) and common authentication protocols (e.g. OAuth, SAML)

• Excellent written and verbal technical communication skills

• Successful completion of in-person IAL3 compliant identity proofing will be required (you must be able to present the necessary identification documents)

• Willingness and ability to travel for customer or onsite company meetings (frequent during new customer kickoffs and infrequent otherwise)

• Ability to work remotely within the continental USA from an Eastern or Central time zone (excluding New York).

• Must be a US citizen or permanent resident

• Ability to pass a US federal agency background check

Nice-to-Have

• Familiarity with major EHR systems, and common healthcare standards (e.g. FHIR, HL7, CDA)

• Prior work integrating appointment scheduling or care navigation solutions

• Enterprise sales support or pre-sales engineering background.